FTC Commissioner Takes Issue With Schmidt, Buzz

FTC Commissioner Pamela Jones Harbour will leave the agency next month, but that's almost surely not soon enough for Google.  Today, Harbour criticized Eric Schmidt and the rollout of Buzz, and also asked her colleagues to adopt a tougher stance on some privacy-related offenses.

In fairness to both Google and Harbour, other companies and products, including Facebook, Flickr, and Hotmail, were identified as problematic.  Plus, the commissioner could have been much harsher.  A speech she gave during a privacy roundtable didn't go at all well for Google, though.

In reference to Schmidt's infamous "if you have something that you don't want anyone to know, maybe you shouldn't be doing it in the first place" remark, Harbour stated, "Speaking for the last time as a regulator, let me be very clear: I could not disagree more with that assertion.  Privacy is a fundamental right that people do care about."

She later added, "The recent launch of Google Buzz was, quite frankly, irresponsible conduct by a company like Google. . . .  Google consistently tells the public to 'just trust us,' and has adopted as a company motto, 'Do no evil.'  We have high expectations for Google as a corporate citizen.  But for me, based on my observations, I do not believe that consumer privacy played any significant role in the release of Buzz."

Then here's the last quote we promised: Harbour said, "I would like to see the Commission take the position of intolerance toward companies that push the privacy envelope, then backtrack and modify their offerings after facing consumer and regulator backlash."

Google could be in a fair amount of trouble if the FTC chooses to adopt all these viewpoints as its own.

Microsoft Talks Google’s Privacy “Fails” at SXSW

At the keynote today at SXSW, Microsoft's Danah Boyd placed a lot of emphasis on Google's privacy "fails" with Buzz. The topic of the keynote was the relationship between privacy and publicity, and she certainly covered much more territory and social media in general, but it was interesting that Google Buzz was essentially the first thing talked about.

A lot of people will love Buzz, and will use it, but that doesn't mean Google didn't mess up in terms of privacy, she said. She says that the company did nothing wrong technologically (there were multiple ways to opt out), but that Google managed to find the social equivalent of the "uncanny valley".

Google got in trouble by integrating a public facing system inside of one of the most intimate (Gmail), she said, adding that a lot of users believed Google was exposing their private email, even though this was never actually the case.

Google also assumed that people would opt out if they didn't want to participate, she said. She said she gives the company the benefit of the doubt, but she can't help but notice that more companies are starting to think it's ok to expose people and then back pedal once people flip out.

She said she kept meeting users who thought if they opted out, it would cancel their Gmail account.

With regard to Google's handling of the situation, Boyd says they "foolishly" told users what they wanted to hear rather than asking them what they wanted to hear.

Make no mistake, the point of the keynote was much larger than pointing out Google's failure, and it was quite a thought-provoking talk. Still, one can't help but notice the excessive amount of jabs at Microsoft's main rival, and emphasis placed on a very young product (the remainder of the speech's focus was mostly placed upon Facebook and Twitter, with a little bit of Chat Roulette).

 

Google Gives Wave Another Push With Extensions Gallery

Google Wave didn't do so well when it came out of the gate, and Buzz's privacy problems stole all of the attention not too long after.  But now that Google's addressed most of Buzz's faults, it's trying to move forward again by rolling out an extensions gallery for Google Wave.

Interestingly, this initial version is still a little rough around the edges in terms of functionality.  Also, there are just 18 extensions listed at the moment, and Google's suggested design tweaks are on the way.  We'll let you decide whether the company's gotten ahead of itself or made a smart move by involving developers and users as soon as possible.

As for what's available, the extensions represent an interesting mix of useful and fun/frivolous stuff.  One's called Wave Sudoku, while others function as poll gadgets, phone and video chat aids, and a weather forecast provider.

Anyway, Dan Peterson, Google Wave's Product Manager, explained on the Google Wave Developer Blog, "The gallery is simply a set of waves containing extension installers (the puzzle pieces).  The first wave, 'Read me first' contains an introduction to extensions and how to use them.  In many cases, those particular waves won't maintain their read/unread status in Google Wave preview; we're working on this."

It should be interesting to see how long Google takes to make its tweaks, and how quickly the extensions gallery is populated.

Gowalla 2.0 Launches for iPhone

Gowalla is a service that has been getting a lot of buzz lately. If you're not familiar with it, it's a location-based social networksing service that comes in the form of mobile apps. Gowalla announced today, the availability of Gowalla 2.0 for the iPhone 3G and 3GS platforms.

Gowalla highlights the following new features with this version:

- Design – Gowalla developers have created a fresh new experience that is more flexible, readable and usable.

- Photos – Gowalla 2.0 gives users the ability to not only check in and create new spots; they can also upload a photo after checking in, browse photos from friends and see photos taken at that spot.

- Checkin Commenting – Now when a friend checks in someplace, other users in the community are able to tell that friend what they think.

- Multiple checkin messages – Users now have more opportunities to add messages even after they’ve left a checkin spot. Skipped typing a message? Come back and add one.

- Hot spots – The most popular spots nearby will be highlighted for users in a particular area to discover.

- Browse friends – and friends of friends. Browsing friends’ bookmarked spots and creating trips are two new features put in place by Gowalla’s developers by popular demand.

- Facebook, Twitter and web links – Building your Gowalla network is easier than ever with more ways to stay connected with friends through Facebook, Twitter and web links.

- Spot details – Address, phone numbers, Twitter names, Facebook pages and website will now be available in several checkin spots.

Gowalla will be heavily involved in SXSW (of which WebProNews will be covering the Interactive portion). Gowalla has updated its SXSW mini-site that details all of the SXSW initiatives the company will be rolling out, including: real world rewards, competitions, challenges and events.

 

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