How the Crowd is Changing the News (SXSW)

Here at SXSW, we attended the session "CrowdControl: Changing the Face of Media or Hype?" At the end, one of the speakers asked the crowd, which they thought it was. Almost everybody responded with the former, while maybe one or two raised their hand for hype.

I think it's pretty clear that citizen journalism, the real topic of this discussion, is changing and has already changed the face of media. There are varying opinions on if that is for better or for worse, but the very fact that these opinions are able to be voiced is a testament to the stength of the crowd.

On the panel were Pete Cashmore of Mashable, Randi Zuckerberg from Facebook, Lila King from CNN.com, Jason Rzepka from MTV, and Joseph Kingsbury of Text100 Public relations.

Much of the conversation was centered around trust. Who can you trust? How do you know you can trust them? How do you know these citizen reporters don't have an agenda? Things of this nature.

Cashmore says brand still plays a role in trust, and that you should have some level of skepticism when a story comes from something like Twitter (assuming you are unfamiliar with the source). His point is accentuated by the fact that here at at SXSW, a massive Twitter hoax regarding Conan O'Brien was perpetrated from Digg's SXSW party the other night.

"People need to become more educated consumers of news" and "learn what you can trust and what you can't," says Cashmore. That is probably easier said than done, and possibly asking a lot of the average person that doesn't reside inside the news industry, but he's right. If people don't want to be misled or misinformed, they need to not only consider the source, but acknowledge multiple sources before totally abandoning the grain of salt.

This actually reminds me of something Andrew Lih said in another session I attended this past weekend about Wikipedia. His advice to journalists (as well as students) was that there is "no better starting point" than Wikipedia, and "no worse ending point."

Cashmore made a point about Wikipedia in that it is controlled by a few people, so it's not exactly the crowd like Twitter is the crowd, or like the Blogosphere is the crowd, but I think the point runs parallel. A tweet may be a great starting point for a piece of news, but it should not be the ending point in acceptance of fact.

The crowd is there for balance. The more viewpoints that are available, the more a reader is able to take away from a story. When points are debated, more info is revealed, and even if some of that doesn't sit well with you, you can use your own judgment to assess where you come down on the subject at hand. This comes back to Cashmore's statement about becoming a more educated consumer of news. Perhaps we only need to strive for a better educated public in general, and the quality of so-called citizen journalism will grow.

That should be easy.

For more from SXSW, check out our exclusive interviews at live.webpronews.com.

CNN President “Really Afraid Of” Social Networks

Over the years, there have been more than a few arguments about whether online news sites are killing newspapers.  Now, due to some almost startling comments made by the president of CNN, it looks like the next round of old media-new media disputes might concern social networks and cable news organizations.

According to the AFP, Jonathan Klein's remarks on this subject were in no way ambiguous.  He said at Bloomberg BusinessWeek's 2010 Media Summit New York, "The competition I'm really afraid of are social networking sites.  That's an alternative that threatens to pull people away from us."

Klein then explained, "The people you're friends with on Facebook or the people you follow on Twitter are trusted sources of information. . . .  Well, we want to be the most trusted name in news.  We don't want the 1,000 people you follow in Twitter to be the most trusted sources for you. . . .  So I'm far more worried about the 500 million people on Facebook than I am about two million people watching Fox."

That's an interesting take on the power of social networks.  It implies - at the very least - that CNN anchors are going to spend a whole lot more time referencing Facebook and Twitter from now on.  An ad campaign and new apps could follow, too.

On a broader scale, Klein seems to be saying that social networks' users can easily - even unwittingly - make or break major corporations.

Microsoft Talks Google’s Privacy “Fails” at SXSW

At the keynote today at SXSW, Microsoft's Danah Boyd placed a lot of emphasis on Google's privacy "fails" with Buzz. The topic of the keynote was the relationship between privacy and publicity, and she certainly covered much more territory and social media in general, but it was interesting that Google Buzz was essentially the first thing talked about.

A lot of people will love Buzz, and will use it, but that doesn't mean Google didn't mess up in terms of privacy, she said. She says that the company did nothing wrong technologically (there were multiple ways to opt out), but that Google managed to find the social equivalent of the "uncanny valley".

Google got in trouble by integrating a public facing system inside of one of the most intimate (Gmail), she said, adding that a lot of users believed Google was exposing their private email, even though this was never actually the case.

Google also assumed that people would opt out if they didn't want to participate, she said. She said she gives the company the benefit of the doubt, but she can't help but notice that more companies are starting to think it's ok to expose people and then back pedal once people flip out.

She said she kept meeting users who thought if they opted out, it would cancel their Gmail account.

With regard to Google's handling of the situation, Boyd says they "foolishly" told users what they wanted to hear rather than asking them what they wanted to hear.

Make no mistake, the point of the keynote was much larger than pointing out Google's failure, and it was quite a thought-provoking talk. Still, one can't help but notice the excessive amount of jabs at Microsoft's main rival, and emphasis placed on a very young product (the remainder of the speech's focus was mostly placed upon Facebook and Twitter, with a little bit of Chat Roulette).

 

Nielsen: Online Video Usage Significantly Up YOY

Glass-half-full and glass-half-empty types, prepare to be split.  New stats from Nielsen indicate that February of 2010 was a great month for the online video industry compared to February of 2009.  Last month was a little bit rotten compared to January of 2010, however.

The chart below shows how the big-picture data categories played out.  "Unique Viewers" and "Total Streams" made the most progress year-over-year, even as "Total Streams" and "Streams per Viewer" slipped the most month-over-month.  You’ll see the YOY gains are generally bigger than the MOM losses, at least.

As for how some specific brands performed between January and February, YouTube lost ground in terms of unique viewers, video streams, and time spent per viewer (-3.4 percent, -10.7, and -3.6 percent, respectively).  Hulu only slid in terms of unique viewers (-7.4 percent), while making small increases elsewhere.

At the same time, Facebook pulled in some more unique viewers (4.7 percent), and is actually coming somewhat close to matching Yahoo in this category.  Also, the CNN Digital Network and Microsoft’s sites racked up big gains on the unique viewers and video streams fronts (20+ percent in both cases).

Finally, on a somewhat related note, WebProNews will be generating some video of our own as we’re in Austin to cover SXSW.  Look for live video in addition to our traditional recorded coverage.

Next Page »