Monitoring Your Reputation with Google Buzz

Google Buzz is the new kid on the social media block, but like networks that have been around for a while (your Facebooks, your Twitters, etc.), it is critical to reputation management. WebProNews discussed monitoring using Google Buzz with Google's Rick Klau, who used to run the publihser team at Feedburner, and is currently the Business Product Manager for Google's Blogger.

Klau says Buzz monitoring is "definitely" as important as monitoring another critical component of reputation management,  Google Blog Search. "As a product manager on Blogger, I regularly monitor Twitter and Buzz in addition to blog comments to look for users having problems or sharing interesting ideas," he tells us. "It's important to go where the users are - otherwise you'll miss out on conversations that are happening, and miss the opportunity to help solve a problem, learn about an issue that needs attention, or share a tip that deserves a broader audience."

"The real-time nature of tools like Buzz, along with the ease with which users can share and redistribute info, makes the amplification of information even more powerful than it was before," adds Klau. "News has the opportunity to spread virally, very quickly."

"That's great if it's good news, but potentially damaging if it's bad news," he says. "That's why it's so important to both look for conversations happening about topics that matter to you, and to engage where appropriate. When users know you're listening, and in a position to help, they can go from angry to appreciative pretty quickly."

Klau discusses Buzz monitoring in more detail in a post on his personal blog. In it, he provides more information about specifically how he uses Buzz for monitoring purposes, and provides steps to do it like he does.

First, he says to enable Gmail's "Quick Links" tab, which puts a box below Labels in Gmail. Then he says to go to Buzz, type in a query, and click "Add Quick Link" in the Quick Links box. This creates a bookmark to the query, allowing for easy access to the latest "buzz" on a query.

Are you using Google Buzz as part of your reputation management strategy?

Monitoring Your Reputation with Google Buzz

Google Buzz is the new kid on the social media block, but like networks that have been around for a while (your Facebooks, your Twitters, etc.), it is critical to reputation management. WebProNews discussed monitoring using Google Buzz with Google's Rick Klau, who used to run the publihser team at Feedburner, and is currently the Business Product Manager for Google's Blogger.

Klau says Buzz monitoring is "definitely" as important as monitoring another critical component of reputation management,  Google Blog Search. "As a product manager on Blogger, I regularly monitor Twitter and Buzz in addition to blog comments to look for users having problems or sharing interesting ideas," he tells us. "It's important to go where the users are - otherwise you'll miss out on conversations that are happening, and miss the opportunity to help solve a problem, learn about an issue that needs attention, or share a tip that deserves a broader audience."

"The real-time nature of tools like Buzz, along with the ease with which users can share and redistribute info, makes the amplification of information even more powerful than it was before," adds Klau. "News has the opportunity to spread virally, very quickly."

"That's great if it's good news, but potentially damaging if it's bad news," he says. "That's why it's so important to both look for conversations happening about topics that matter to you, and to engage where appropriate. When users know you're listening, and in a position to help, they can go from angry to appreciative pretty quickly."

Klau discusses Buzz monitoring in more detail in a post on his personal blog. In it, he provides more information about specifically how he uses Buzz for monitoring purposes, and provides steps to do it like he does.

First, he says to enable Gmail's "Quick Links" tab, which puts a box below Labels in Gmail. Then he says to go to Buzz, type in a query, and click "Add Quick Link" in the Quick Links box. This creates a bookmark to the query, allowing for easy access to the latest "buzz" on a query.

Are you using Google Buzz as part of your reputation management strategy?

Google Now Has Its Own URL Shortener

Google made a couple of announcements today that actually combined for perhaps a more interesting announcement than either of them as stand-alone news items.

First, Google has added a new share button to the Google Toolbar, which allows users to share any site on the web via their social network of choice. Second, Google announced that with Feedburner, you can now set your feeds up to post to Twitter.

The thing that these two announcements have in common is that they both utilize a new URL shortener from Google. They tried to slip that in their quietly a couple of times, but then went ahead and made an announcement about the service itself.

The shortening service is located at goo.gl, but it is not available for broad consumer use at this point. Google is just using it itself to compliment the aforementioned services. In other words, you can't just go to goo.gl and shorten a URL yourself. However, Google says that in time, it may offer such an option.

"We think people who use the Google Toolbar and FeedBurner will benefit from a shortener that is easily accessible — making it faster and easier to share, post and email links," Google says. They also say the core goals of the Google URL Shortener are:

- Stability – ensuring that the service has very good uptime
- Security – protecting users from malware and phishing pages
- Speed – fast resolution of short URLs

Google's standard privacy policy applies to goo.gl. The company says that it may choose to publicly display aggregate and non-personally identifiable statistics about particular shortened links, such as the number of end use clicks.

On a related note, Facebook also now has its own URL shortener.
 

Have You Read This?

> Who Owns Your Content?

> Ushering In a Whole New Era of Linking Questions

> Short URL Spam a Big Threat in August

Google Integrates AdSense For Feeds, FeedBurner, Analytics

The desire to integrate products is strong at Google; it’s not hard to imagine that the company would eventually like to offer one great, big search/video/email/advertising ball.  And today, it took a tiny step along that path by rolling together some analytics products.

A post on the AdSense for Feeds blog announced, “If you use either AdSense for feeds or Google FeedBurner to track item clicks and also use Google Analytics, as of today, you will automatically start to see your feed item click analytics show up in Google Analytics with some additional information added to help you understand how distributing your feed with FeedBurner leads to traffic on your site.”

The post then continued, “Specifically, we will help you classify your links by tagging the Source as ‘feedburner,’ the Medium as the channel in which we sent out your feed such as ‘feed’ or ‘email,’ and the Content as the actual endpoint application in which the user viewed your feed content such as ‘Google Reader’ or ‘Yahoo! Mail.’”

More distribution endpoint labels are on the way, too.

Hopefully this update will help people earn a little extra money heading into the holidays.  At the least, it may simplify FeedBurner and AdSense for Feeds users’ lives a little, which would also represent a nice treat this time of year.

Have You Read This?

> Google Launches Analytics For Mobile Apps

> Correcting Your Web Analytics Mistakes

> FeedBurner/Google Alum Goes To Twitter

Next Page »