Marketing Like Bing: The Farmville Example

There are many ways to market your business through Facebook. Some are obvious, and others not so much. One thing you can pretty much count on is that there are incredible masses of people on the social network that you can potentially reach, and in ways that will allow them not only to engage with your brand in a comfortable setting, but with other Facebook ecosystems they are already engaging with.

A perfect example of this was recently demonstrated by Microsoft in one of the company's many marketing strategies for its "decision engine" Bing. I sat in on a Bing panel this week at SXSW, where some of Bing's marketers talked about a variety of ways they have used social media to gain users. One of these ways was through none other than Farmville (if you're a Facebook user, and don't live under a rock, you've at least heard of it).

More people use Farmville than Twitter, according to Bing, and People are sharing all kinds of activities within Farmville itself. That's why the company saw a great opportunity to experiment. What they did was offer a special offer inside of Farmville, that would give users free "farm cash" if they became a fan of Bing on Facebook, which would encourage continued user interaction with Bing. As a result:

- Over 72% of users who clicked on the engagement became fans
- 59,000 people published the story to their news feed
- Over 70,000 clicks were received on secondary feeds
- In 24hours, Bing had over 400,000 new fans to keep

Microsoft said its goals for engagement and social media efforts have been to:

- Add or create relevant value (stuff that's not even necessarily a Microsoft property)

- Add depth to Bing's personality

- Lead someone to a relevant engagement with Bing or each other.

- Yield passionate or emotional response from people

- Be intimate and/or scalable (can we be both)?

Bing's Farmville experiment achieved all of these. However, the point of this is not that you should go out and immediately start a campaign through Farmville (although maybe it's worth looking into if you think it's a fit). The point is that there are more ways to harness a massive social network user-base (Facebook recently surpassed Google as the most-visited site in the U.S. for the week), according to Experian Hitwise). That's a pretty impressive feat. Also consider that consumers favor brands who are on Facebook and Twitter, according to a recent study.

Really, it's not even about Facebook or Twitter. It's about getting out there wherever people are, and this is where they happen to be at the moment. That may change by this time next year, or the year after, but the principle will not. We're at a point in history where it's never been so easy for consumers and brands to engage with one another. Perhaps even better for brands, is that it has never been easier to reach customers in places they choose to entertain themselves, and I don't mean just get in their faces, but actually reach them and get that engagement from them.

To Get Clients, You Need To Pull, Not Push

In marketing, there are two main categories: Push Marketing, and Pull Marketing.

Push Marketing, also known as “interruption marketing,” is basically when you force your marketing message upon potential clients when they’re in the middle of doing something such as driving a car, surfing the web, or just spending time with friends or family. While they’re doing something else, you push your message in front of them.

Tactics of Push Marketing include:

• Flyers
• Banner ads on websites
• Classifieds
• Cold calling
• Radio spots

Of course, all of these tactics are just adding to the cacophony of information that people in our culture deal with on a daily basis. There are constantly ads screaming at us to “BUY! BUY! BUY!” along with cold callers always trying to push their sales onto us. Personally, I get tired just thinking about it.

These days, given that we face so much unpleasant push marketing on a daily basis, most people habitually tune it out. It becomes useless background noise that we don’t even pay attention to. That’s why push marketing is nowhere near as effective as pull marketing.

Pull Marketing consists of marketing tactics in which you get your message out in front of potential clients who are ACTIVELY SEEKING the products or services you offer. They’re already looking for the types of information you can supply them through you’re marketing strategies, and this gives you the opportunity to present yourself as the person to solve their problems and meet their needs. For instance, they’re actively searching for, say, a personal trainer, a massage therapist, an accountant, or whatever it is your business does, and there you are.

Some of the most common pull marketing tactics include:

• Search engine optimization
• Pay-per-click marketing
• Social media sites
• Newsletters
• Tradeshows
• Public speaking
• Blogging
• Strategic networking

In general, there’s a lower return on investment associated with push marketing. Push marketers tend to get fewer clients for every dollar they spend on their efforts. All in all, push marketing costs more and requires more effort.

Pull marketing, on the other hand, is very targeted. It gets your message in front of your ideal clients, and it presents your business as the solution to problems that people are actively seeking help with. That’s why pull marketing has such a high conversion rate. It attracts more clients, and it takes much less effort.

Social Media Lessons from the Big Brands: Intuit Edition

A recent survey from E-Consultancy, in association with the Online Marketing Summit, found that most businesses are still only experimenting with social media. With this in mind, it seems worth paying attention to how some big and successful brands use social media in their own strategies.

Are you still in the experimentation phase with social media? Talk to ArisYulianta and Friends... about it.

One company that is finding social media incredibly useful is Intuit, makers of popular financial software like TurboTax, QuickBooks, and Quicken. Seth Greenberg, Director of National Media Buying and Digital Marketing for Intuit’s consumer group answered some of our questions about how effective the company's efforts are in social media.

Intuit actively participates on Twitter and Facebook daily, as well as YouTube, and some advertising with MySpace and LinkedIn. When asked if they focus on any network more than others, Greenberg says, "Currently, Twitter and Facebook are the focus because more than 50% of customers use it. Twitter offers a transparent, real-time engagement with customers and prospects on questions, issues or general comments they may have.  Through both networks we are able to provide relevant, timely and valuable information to consumers."

We asked what ways the company participates. Intuit has employees all across the company that have a hand in the social media strategy, as it relates to their own roles. This covers everything from communications to marketing, and product people.

"TurboTax is very involved in social, as are other business units in the company," he says. "We recently launched @TeamTurboTax where taxpayers on Twitter can tweet questions to @TeamTurboTax and get fast, free answers from a team of tax, tech and product experts providing help and advice to make tax time easier. The account is managed by a cross-functional team of employees including those from PR, product management, marketing and support."

"In addition, there is a TurboTax Twitter account to also engage with consumers, but also provide tax tips, information, contests, etc," he adds. "We do have a Facebook page as you know and an interactive TurboTax Tax Break Blog, that includes the latest tax information, surveys and tips. Also, three years ago, TurboTax launched its Live Community, now used by more than 11 million people, to provide free instant answers from TurboTax users and tax experts online."

We asked how Intuit is integrating its on-site (proprietary domains and products) and off-site social marketing activities. "The in-product experience with Facebook Share gives customers the option to share to their Facebook news feed, creating a network effect when they share a comment or post a review. We know that fifty percent of TurboTax customers are on Facebook," says Greenberg. "The Friends Like You campaign (which Gigya is a partner with) allows customers not only to post a review, but for anyone looking for 3rd party recommendations about what product to use and their experience, to see and sort through reviews from friends (in their network) or from people like them (based on similar tax situations). Also, our national advertising with NBC highlights the Friends Like You campaign and drives people online for a total integration from offline to online to product."

When asked what technologies the company has implemented to help it maximize word of mouth traffic, he says, "The work we do with Gigya, is an example of applying technology to connect to Facebook and Bazaarvoice with our customer reviews. Live Community is an in-house technology that leverages community, where TurboTax users and experts ask and answer questions.  It is free in all products, but also to anyone that has tax questions through our website.  These are some of the ways that also lead to great SEO results."

Intuit uses metrics like click-throughs, network effect of "pass alongs" (consider that average Facebook user has 150 friends), engagement and conversion (both of new versus existing customers). When asked how Intuit's social media efforts have contributed to the company's sales, brand loyalty, and web traffic, Greenberg says they're learning that social can be a "very potent avenue to driving revenue, and even be more influential than other channels when applied the right way."

"We have very active and passionate customers. We see that with the Live Community, with our Inner Circle (an opt-in community where customers provide feedback, beta testing, etc) and the incredible amount of customer reviews we receive with an average of 4.5star rating," he says. "Social is a tactic to help drive traffic and is built in to many of the initiatives we employ (drive traffic to a specific link, like the blog or to TurboTax.com)."

Of course mobile factors into the strategy, even for a software company like Intuit. "Mobile is a key strategy for Intuit and figuring out where/when it is relevant for consumers.  We do have social tax apps, like TaxCaster (an app to help estimate your tax refund) and SnapTax (an app that allows CA taxpayers with simple returns to file a federal/state tax return from their iPhone)."

"We're fortunate to have the passionate customers that want to express themselves and give us their feedback...Given the right tools/technology, our customers can be our best sales force (help to spread WOM).  Overall, we look at engaging with people in a way that adds value to them, providing them with the information they need to make the right decisions."

What do you think of Intuit's social media strategy based on Greenberg's description? Do you see ways that the company is using  social media that you could apply to your own business? Share your thoughts here.

Online Ad Spending To Outpace Print In 2010

Spending on online advertising and marketing will surpass print in 2010 for the first time, according to a new report from Outsell.

Companies will spend $119.6 billion on online and digital strategies, from search engine keywords to webinars, while committing $111.5 billion to print such as newspapers and magazine ads. Overall, U.S. spending on advertising and marketing will increase in 2010, but only by 1.2 percent to $368 billion.

Outsell forecasts spending, share, and growth for five media categories including online, events, print, TV/radio and PR/other.

"Advertisers are directing dollars toward the channels which generate the most qualified leads and most effective branding," said Chuck Richard, Vice President and Lead Analyst, Outsell.

"As they emerge from the recession, they need more accountability, and they're spreading their spending over a widening set of options."

Print magazine advertising will be up 1.9 percent to $9.4 billion even with the popularity of online channels.

Other key findings include:

*51 percent if B2B marketers rate Facebook as extremely or somewhat effective, followed by LinkedIn (45%), Twitter (35%) and MySpace (25%).

*B2B advertisers see cross-media marketing as most effective; 78% combine three or more major marketing methods.

*Methods creating the highest B2B ROI are topped by advertisers' own websites, followed by conferences, exhibitions and trade shows: direct mail; search engine keywords; and e-marketing/e-newsletters. 
 

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