More Email Marketers Using Video

Small and medium-sized business (SMB) marketers are becoming increasingly convinced of the positive results of video email, social media and personalization, according to a new report from GetResponse.

Over 80 percent of respondents plan to use video emails in 2010 and over 90 percent of SMB marketers who use video emails report it delivers significant conversion rates.

More than half of respondents said video emails can increase click-through rates. One in three marketers believes video can improve brand image and increase customer loyalty. Over 20 percent of marketers believe that video emails can also reduce support and training costs. Only 4.7 percent of email marketers do no see any benefits from using video email.

"Today's marketers are mindful of the importance of delivering relevant content and one-to-one messaging based on preferences and behaviors," said Simon Grabowski, founder of

GetResponse

.

"It's all about putting the 'human element' back into marketing through the use of video and social media conversations."

Other highlights from the survey include:

 

•   Social media: A 113.2 percent increase in use of links to new messages on social media pages; a 109.1 percent increase in use of sign-up forms on Facebook, etc. fan pages; 88.8 percent will increase share options and 71.6 percent  more will place "follow us" links in email messages.
•   Personalization: 53.80 percent of SMB respondents said they intend to increase targeting and personalization in 2010; 52.40 percent will try to improve email title and subject line personalization.
•   Behavioral targeting: Nearly 75 percent of marketers claim that behavioral targeting can result in significant or moderate increases in email marketing effectiveness. Only 2.8 percent did not consider behavioral targeting an effective practice.

Most Businesses Still Only “Experiment” with Social Media

Social media use among businesses has grown significantly over the past year or two, but new research from E-Consultancy, in association with the Online Marketing Summit (where WebProNews is conducting exclusive interviews this week), indicates that most businesses are largely still in the experimental stage when it comes to their efforts.

There are a great deal of interesting stats to pick through in the report, but to me, one of the most striking is that 61% (nearly 2/3) say they have experimented with social media, but not done that much. Various stats suggest businesses are starting to get to the place where they view social media as crucial, however. For example, the vast majority (90%) say they expect social media to take up more time internally "in a year's time," while only 8% expect it will take up the same amount of time, and 2% expect less time to be spent on social media next year.

Some other highlights from the report:

- The majority of companies have difficulty measuring the return on investment (ROI) from social media. Almost two-thirds of respondents (61%) say their organizations are “poor” (34%) or “very poor” (27%) at measuring ROI.

- Increased traffic to Web site is the business goal that marketers are most likely to be trying to influence through social media marketing. Three quarters (74%) of companies say they use social media to increase traffic.

- Direct traffic to Web site is by far the metric most commonly used to measure the impact of off-site social media, measured by just under two-thirds of company respondents (63%).

- More brand recognition (64%) is the second most important business objective in terms of impact of social media. A similar proportion of respondents (62%) cite better brand reputation.

- Despite the widespread recognition that social media marketing impacts brand reputation and brand visibility, only a quarter of all respondents (25%) surveyed use online brand mentions and brand awareness as a metric for measuring off-site social media success. Just 15% use brand perception as a metric.

- Just over half of companies (56%) say that they try to achieve increased sales through social media activity. But only a quarter of companies (24%) use sales as a metric for measuring social media success.

Facebook is the Web property mostly commonly used in social media, with 85% of companies surveyed using it as part of their marketing strategy. This is followed by Twitter (perhaps more closely than expected, given Facebook's much larger user base) at 77%, LinkedIn at 58% and YouTube at 49%.

Over two-thirds of company respondents say that the amount of money spent on social media has increased since last year, while 30% say it has stayed the same, and 81% of companies expect social media budgets to increase over the next year, while 18% expect spending to stay the same. So while companies are still experimenting, they must be generally seeing good enough results to keep at it, or see the potential to use it on an expanded basis.

Do you have a concrete social media strategy or do you simply experiment? Discuss.

Global Internet Use Not Yet Universal

Going online in many countries, including developed ones is far from universal according to a new report by the World Internet Project (WIP).

The report was carried out by the Center for the Digital Future at the USC Annenberg School for Communication & Journalism, it found only half of the 10 reporting countries had more than a majority of Internet users.

Both developed and less-developed countries reported relatively low percentages of Internet users, including Mexico (32 percent), Portugal (37%), Cyprus and Colombia (45%), Czech Republic (51%), and Chile (55%).

Only three countries and regions report more than 60 percent of respondents as Internet users: Macao (61%), the United States (78%) and Sweden (80%).

"These findings reinforce that the Internet is not yet part of life for hundreds of millions of people around the globe -- even in technologically advanced countries," said Jeffrey I. Cole, director of the Center for the Digital Future, which created and manages the World Internet Project.

"And we are seeing large numbers of non-users even in countries with high levels of education and employment, long histories of Internet use, and high percentages of broadband installation."

The report found notable differences between men and women and their use of online technology. In six of the WIP countries, eight percent or more men than women use the Internet (Chile, Colombia, Cyprus, Italy, Macao, Mexico). The gender gap is the largest in Mexico (16% more men than women are Internet users) and Colombia (15% more men than women.

In four of the WIP countries, the gap in Internet use between men and women is four percent or less, with the Czech Republic, Portugal, Sweden, and the United States reporting only slightly higher percentages of men than women as users.

"Countries that reported an average of five or more years of Internet use found key disparities in access to online technology," said Cole.

"For example, many countries have a long way to go to increase Internet equality among men and women."
 

 

Newspaper Websites Most Valued Local News Source

Newspaper websites are the most valued sites for people seeking credible and trustworthy local content, according to a new survey conducted by comScore for the Newspaper Association of America (NAA).

More than half (57%) of the 3,050 respondents cited local newspaper websites as the top online source for local information. That percentage increases for upper income households (63%) and for the college educated (60%).

Newspaper sites ranked first as a source for local information (29%), local sports (27%), local entertainment (26%) and local classifieds (39%), over both local television websites and online portals.

"This important research provides further evidence of newspapers' successful multiplatform transition, with the medium serving as a continuous local resource for consumers," said NAA President and CEO John F. Sturm.

"While newspaper Web sites often face dozens of competitors touting their own local offerings in any given market, they have been able to thrive by leveraging trusted brands and strong local content to appeal to consumers and advertisers alike."

Local newspaper websites ranked first among all sources for trustworthiness, credibility and being the most informative place to find local content of all types, including news, information, entertainment, sports and classified advertising. When respondents were asked what sources were most trustworthy or reliable, local newspaper websites beat out local television sites (34% vs. 22%), local sports (30% vs. 24%), local entertainment (30% vs. 20%) and local classifieds (42% vs. 13 %).

The survey also found that people consider local newspaper websites to be the most trusted source of online advertising, with ads that are seen to be more current, credible and relevant to them.

Forty percent of adults agreed their opinion of online advertising is influenced by the type of website on which the ad appears. More than one third (36%) selected local newspaper websites for trustworthy advertising compared to 23 percent for local television websites and 12 percent for online portals. This was true across all demographics.

"This survey reinforces the notion that consumers value and trust the premium-quality content found at newspaper Web sites as well as the advertising on those sites," said Randy Bennett, NAA's senior vice president of Business Development.

"It also provides further evidence that newspapers, which attracted a record 75 million visitors in January, offer advertisers a high-value audience that no other medium can match."


 

 

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