Yahoo Lands Exclusive Mobile Deal With Telefonica

Here are a few facts about Telefonica: it's a huge telecommunications company.  It's based in Spain.  And it's a good friend of Yahoo's, considering that Telefonica has named Yahoo the exclusive search and search advertising provider on its mobile portal in Spain.

The Telefonica-Yahoo relationship actually goes back a couple of years, since in late 2007, Telefonica made Yahoo oneSearch the main search service on 15 other mobile portals.  This is just a big step forward in terms of people affected and money at stake.

Scott Ellison, IDC's Vice President of Mobile and Wireless, explained in a statement, "The expansion of Yahoo!'s mobile search partnership with Telefonica into Spain continues to demonstrate Yahoo!'s ability to provide highly personalized and localized mobile search experiences and further establishes its position as a leading mobile customer experience provider.  Building a significant European market presence is essential toward executing a successful mobile strategy."

Strengthening its relationship with Telefonica might be essential to keeping Yahoo out of court, too.  Telefonica's CEO has expressed an interest in getting money from Google - "search engines use our network, without paying anything for it," he said about a month ago - but the expansion of this partnership increases the odds that he'll leave Yahoo alone.

Unfortunately, the terms of this deal haven't been disclosed.

Online Media Key For Local Consumers

Nearly all consumers (97%) now use online media when researching products or services locally, according to a new report from BIA/Kelsey and ConStat.

Among consumers surveyed, 90 percent use search engines, 48 percent use Internet Yellow Pages, 24 percent use vertical sites, and 42 percent use comparison shopping sites.

"The Internet has indeed become an integral part of consumers' local commercial activity," said Steve Marshall, director of research, BIA/Kelsey.

"The data suggest we're at an inflection point where the balance of power in local shopping is shifting to online."

The study found on average, consumers are using 7.9 different media sources when shopping for products or services locally, up from 6.5 sources in 2009 and 5.8 in 2008, indicating an increase in audience fragmentation.

Additional finding include:

   * 58 percent of respondents report using an online coupon when shopping for products or services in their local area in the past year.
   

 * 19 percent of respondents made an appointment online in the past six months for a service besides a restaurant reservation (e.g., business appointment, health-care appointment, auto service or personal service).

"The increase in audience fragmentation presents challenges for advertisers looking to connect with local consumers," said Peter Krasilovsky, vice president and program director, Marketplaces, BIA/Kelsey.

"These challenges may be outweighed by the targeting opportunities available with tools like coupon promotions and appointment scheduling, the latter being among the best lead sources possible, since you know where people are actually going."


 

How Badly Do People Want Personalized Search?

Let me start off by saying that I have no problem with my search results being personalized, because I understand that search engines want to deliver the best user experience so that users will keep using them. If I get results that are personalized well, that means I don't have to look too far for what I'm trying to find. However, not all users are so thrilled with the evolution of search results pages, particularly with the personalization aspect.

This week, Google announced the launch of a new feature that lets users star their search results for ones they like. This would lead to the starred results appearing at the top of the SERP in future searches, when appropriate. The feature is still rolling out, so if you don't see it yet, you should see it soon.

After reporting on this change, we received comments from readers like:

"I really am getting hacked off with this bloody personalised search thing... the serps are full of bloody crap for 50% of searches and ultimately less relevent than before."

"I think that if they take into consideration the stars for serps everything will be a mess..."

"I'm getting tired of Google forcing things on me. Over and over and over after I have said I do not want to be recognized for my geographical locations, it keeps asking me."

I'm guessing comments like these aren't limited to this particular instance. I doubt that they represent the majority of opinions about Google's SERP changes, but it does raise an interesting question: Is Google trying too hard to improve? To answer this with a yes, would indicate that Google's results are already perfect (or were at least), and while Google has had a pretty good reputation for delivering quality results (and the market share to back it up), I don't know if anyone would go so far as to call them perfect, including Google itself.

There is always room for improvement. Things can always get better. Some ideas work, and others don't. Sometimes you don't know until you try, and if certain concepts don't go over well with the majority, sometimes they are scrapped. In fact, the very release of this starring feature also represents the end of a less successful feature in Google's SearchWiki.

As for personalized search itself, I wouldn't count on it going away anytime soon. I wouldn't count on Google (or the other search engines for that matter) spending less time trying to improve in this area. Why would you want them to? If your results are tailored to you specifically, does that not increase their chances of being more relevant to you?

If privacy is a concern, remember, you can always look at the Google Dashboard and look at everything Google has stored about you from each of the company's products that you may use.

Do you like personalized search? Should search engines continue to innovate in this area? Share your thoughts here.

Examine Your Site’s Text, Reduce Chances of Search Engine Confusion

Has it ever occurred to you that you may have keywords on your site that are misleading to search engines? Or that you need to take a look at all of the keywords you are trying to rank for, and think about the different meanings and contexts that those could be taken in that are unrelated to your actual product, and then eliminate other seemingly unrelated words that to a search engine could be misconstrued as an indication of one of those other contexts?

At SMX West last week, WebProNews sat down with Bruce Clay of Internet Marketing firm Bruce Clay, Inc. who made some interesting points about understanding searcher behavior, intent-based search, and how that should affect keyword research.

Note: We talked to Bruce about quite a few search-related topics, but this subject is focused on more toward the end of the video (about 20 minutes in).

Clay talks about Google delivering more personalization in search results, taking into consideration things like how prior queries influence future queries. "Ranking is going to be less of a measurement," he says. "We're going to be focused on more the traffic."

"When I decide I'm selling a hammer, I have to actively go out of my way not to have certain things appear in my site, because the search engines could be confused about what I'm talking about....I don't mean the Armand Hammer Art Museum at UCLA. I don't mean a bowling ball...you know, the things that show up for hammer are all over the board," says Clay.

"One of the things that I think is important, and that we've been working on is how do we actually do keyword research without knowing the behavioral aspects our personas that are actually going for our product? You have to understand personas now a little bit better - what kinds of things are they likely to search on, in sequence - before they type in hammer...so if they're on an arts and crafts site, and then they type in hammer, I ought to understand that behavior in sequence, so that I can better do my keyword research and determine how I'm gonna put the words on my page. I don't see a lot of people even thinking that way."

Personalized search is nothing new. Google's been personalizing search results for some time, based on various indicators, and it appears that Google is looking for more ways to deliver users a personalized experience (whether they want that or not).

Between personalized search and other sources of information infiltrating search results pages, traditional SEO is becoming harder to accomplish, and Bruce says, even ineffective. That's why it may become increasingly important to focus on relevant elements of the SERP for queries you hope to be found for.

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