Good News for Google Buzz – Social and Email Top Mobile Priorities

An interesting study has been released by PR firm Ruder Finn, which finds that 91% of mobile phone users go online to socialize, compared to only 79% of traditional desktop users. Meanwhile, Americans are spending an average of 2.7 hours on the mobile Internet.

"Mobile phones have become the way people organize their lives—managing finances, connecting with friends, purchasing products—and this trend will only accelerate," said Kathy Bloomgarden, Ruder Finn co-CEO. "The mobile phone is becoming the most powerful online device, and the faster businesses can adapt their services to harness consumer mobile intent, the more rapidly they can capitalize on understanding their customers to drive growth."

The Mobile Intent Index asked respondents how frequently they use their mobile phones to go online for 295 reasons, and the results show that immediacy is the primary factor driving behavior.

"Mobile phone use goes beyond instant gratification," said Marty McGough, director, Ruder Finn Insights. "Our survey data shows that people use their mobile phones out of necessity for instant access to the Web whether it's to conduct business with the most recent information or advocate on the spot on issues of pressing concern and breaking news."

According to Ruder Finn's research, about three in five users download mobile apps at least once a month, while 36% of users download apps from social networking sites at least once a month.

"Mobile technology means that people no longer have to wait until they're in front of their computers to do their work," says the firm's Chief Innovation Officer Michael Schubert. "And people are taking advantage of that; using mobile devices to do their core work while using desktops to navigate longer format and higher bandwidth content and tools. This is resulting in huge changes – and opportunities – across industries, making mobile an essential channel in keeping businesses competitive."

The top social intents named by participants of Ruder Finn's survey were instant messaging (62%), forwarding e-mails (58%), content (40%), and photos (38%), posting comments on social networking sites (45%), and connecting to people on social networking sites (43%).

There is of course a new social player in the game with Google Buzz, which was announced yesterday. One of the primary focuses of the product appears to be on mobile, with three separate mobile Google Buzz-related announcements made by the company: the ability to use Buzz from Google.com on iPhone/Android, a brand new app, and a Maps update.

The jury is still out on just how successful Google Buzz will end up being, but Ruder Finn's findings appear to suggest that the product will meet several of the top objectives of mobile users. Buzz being present on the mobile version of Google.com, which Google says is the worlds' most popular mobile home page, could be a huge factor.


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Good News for Google Buzz – Social and Email Top Mobile Priorities

An interesting study has been released by PR firm Ruder Finn, which finds that 91% of mobile phone users go online to socialize, compared to only 79% of traditional desktop users. Meanwhile, Americans are spending an average of 2.7 hours on the mobile Internet.

"Mobile phones have become the way people organize their lives—managing finances, connecting with friends, purchasing products—and this trend will only accelerate," said Kathy Bloomgarden, Ruder Finn co-CEO. "The mobile phone is becoming the most powerful online device, and the faster businesses can adapt their services to harness consumer mobile intent, the more rapidly they can capitalize on understanding their customers to drive growth."

The Mobile Intent Index asked respondents how frequently they use their mobile phones to go online for 295 reasons, and the results show that immediacy is the primary factor driving behavior.

"Mobile phone use goes beyond instant gratification," said Marty McGough, director, Ruder Finn Insights. "Our survey data shows that people use their mobile phones out of necessity for instant access to the Web whether it's to conduct business with the most recent information or advocate on the spot on issues of pressing concern and breaking news."

According to Ruder Finn's research, about three in five users download mobile apps at least once a month, while 36% of users download apps from social networking sites at least once a month.

"Mobile technology means that people no longer have to wait until they're in front of their computers to do their work," says the firm's Chief Innovation Officer Michael Schubert. "And people are taking advantage of that; using mobile devices to do their core work while using desktops to navigate longer format and higher bandwidth content and tools. This is resulting in huge changes – and opportunities – across industries, making mobile an essential channel in keeping businesses competitive."

The top social intents named by participants of Ruder Finn's survey were instant messaging (62%), forwarding e-mails (58%), content (40%), and photos (38%), posting comments on social networking sites (45%), and connecting to people on social networking sites (43%).

There is of course a new social player in the game with Google Buzz, which was announced yesterday. One of the primary focuses of the product appears to be on mobile, with three separate mobile Google Buzz-related announcements made by the company: the ability to use Buzz from Google.com on iPhone/Android, a brand new app, and a Maps update.

"The RF Mobile Intent Index shows that 91% of mobile users are more likely than traditional online users (70%) to go online to be part of a community and supports the theory that location based social connections are only growing," Scott Schneider, EVP and director of Ruder Finn Interactive tells WebProNews. "With the launch of Google Buzz and it's mobile focus, we will see an increase in the already high socialization activities of smart phone users. Combined with the fact that the  penetration of smart phone users is only growing, this points to a communication future dominated by mobile focused social networks."

The jury is still out on just how successful Google Buzz will end up being, but Ruder Finn's findings appear to suggest that the product will meet several of the top objectives of mobile users. Buzz being present on the mobile version of Google.com, which Google says is the worlds' most popular mobile home page, could be a huge factor.


Have You Read This?

> Will Google Buzz Change the Social Media Game?

> Whose Got The Buzz: Yahoo or Google?

> Is Gmail Google's Real Social Network?

More Marketing Dollars Shifting from Offline to Online

Econsultancy and Exact Target have released a report based on joint research, polling over 1,000 marketers about their brand reputation strategies. The research found that marketers are slashing their budgets for radio, TV, and print, while looking online to build their brand reputation. The firms say the research indicates there will be a 17% surge in digital marketing spending this year.

"The shift from offline to online is in full swing as marketers look to measure direct increases in top-line sales, site traffic and improve overall marketing return on investment," says Morgan Stewart, ExactTarget’s director of research and strategy and co-author of the report. "Interestingly, brand reputation is becoming a more significant driver of the migration to digital marketing, particularly when it comes to social media."

Over 70% of respondents to the survey say they are increasing budgets for off-site social media marketing through sites like Facebook and Twitter, while about 65% are planning on increasing their budget for on-site social media.

Additional findings: 

- 28% of marketers are shifting marketing budgets from traditional to digital channel

- Two-thirds of marketers are planning to increase investments in social media even though less than one-fifth can effectively measure ROI.

- 64% of companies plan to increase budgets in search engine optimization.

- 56% plan to increase budgets for mobile marketing.

- 54% plan to increase budgets for email marketing.
 
- 51% plan to increase budgets for paid search.
 
- 42% of marketers plan to keep budgets the same as 2009 and 13% plan to decrease their overall marketing budget.

- 41% of marketers plan to decrease spending on print and radio marketing in 2010.

"The research shows a healthy outlook for the digital marketing industry with the majority of responding companies increasing their budgets for most digital channels," says Linus Gregoriadis, research director at Econsultancy. "Social media marketing is the area where companies are most likely to be spending more money during 2010, but areas such as search engine marketing and email marketing will remain buoyant."

A summary of the report, titled More Money, More Channels: Marketing Budgets for 2010, can be found here.

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As Companies Relax on Social Media, Threats Increase

Even as social media has grown to be a much more widely accepted form of communication among businesses over the years, there is still plenty of data out there depicting the flaws and setbacks that can occur when social networks are used in the business environment. Just as with email or web surfing in general, there are security concerns, and a new report (pdf) from security firm Sophos claims that malware and spam have increased by as much as 70% on social networks from a year ago.

How big of a security concern do you find social media to be? Discuss here.

The firm surveyed over 500 organizations and found that 36% of users claim to have been sent malware via social networking sites, which is an increase of 69% from last year.

"Computer users are spending more time on social networks, sharing sensitive and valuable personal information, and hackers have sniffed out where the money is to be made," said Graham Cluley, senior technology consultant for Sophos. "The dramatic rise in attacks in the last year tells us that social networks and their millions of users have to do more to protect themselves from organized cybercrime, or risk falling prey to identity theft schemes, scams, and malware attacks."

Of course front and center of everybody's attention is Facebook, the world's most popular social network. Sophos found that out of those surveyed, 60% believe Facebook poses the biggest security threat out of social networks, compared to just 18% naming MySpace, 17% naming Twitter, and 4% naming LinkedIn.

"We shouldn’t forget that Facebook is by far the largest social network – and you’ll find more bad apples in the biggest orchard," says Cluley. "The truth is that the security team at Facebook works hard to counter threats on their site – it's just that policing 350 million users can't be an easy job for anyone. But there is no doubt that simple changes could make Facebook users safer. For instance, when Facebook rolled-out its new recommended privacy settings late last year, it was a backwards step, encouraging many users to share their information with everybody on the Internet."

Although LinkedIn was cited as the network among the top four that sparks the least amount of concern from survey participants, Cluley notes that it has its own significant risk factors, which should not be overlooked.

"Targeted attacks against companies are in the news at the moment, and the more information a criminal can get about your organization’s structure, the easier for them to send a poisoned attachment to precisely the person whose computer they want to break into," he explains. "Sites like LinkedIn provide hackers with what is effectively a corporate directory, listing your staff’s names and positions. This makes it child’s play to reverse-engineer the email addresses of potential victims."

According to Sophos' findings, 49% of firms allow all their staff unfettered access to Facebook, a stat that is up 13% from last year.

"The grim irony is that just as companies are loosening their attitude to staff activity on social networks, the threat of malware, spam, phishing and identity theft on Facebook is increasing," says Cluley. "However, social networks can be an essential part of the business mix today, and the answer is not to bar staff from participating in them, but to apply some 'social security' instead."

As Cluely suggests, social networks have simply become part of the way we do business. At this point for a lot of companies, shutting down access in not an option. The reality is that no matter which way you communicate online, there are going to be threats. This is true not only in the corporate world, but in general life. As social networking becomes more location-oriented, you have to wonder if cyber crime might lead to an increase in physical world crime. That's a scary thought.

Is social media worth the security risks to your company? Share your thoughts.


Have You Read This?
 

> Businesses Benefit as Customers Share Current Locations

> Customer Connections Now Important for Google Results

> Facebook Most Popular Mobile Social Website

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