Marketing Like Bing: The Farmville Example

There are many ways to market your business through Facebook. Some are obvious, and others not so much. One thing you can pretty much count on is that there are incredible masses of people on the social network that you can potentially reach, and in ways that will allow them not only to engage with your brand in a comfortable setting, but with other Facebook ecosystems they are already engaging with.

A perfect example of this was recently demonstrated by Microsoft in one of the company's many marketing strategies for its "decision engine" Bing. I sat in on a Bing panel this week at SXSW, where some of Bing's marketers talked about a variety of ways they have used social media to gain users. One of these ways was through none other than Farmville (if you're a Facebook user, and don't live under a rock, you've at least heard of it).

More people use Farmville than Twitter, according to Bing, and People are sharing all kinds of activities within Farmville itself. That's why the company saw a great opportunity to experiment. What they did was offer a special offer inside of Farmville, that would give users free "farm cash" if they became a fan of Bing on Facebook, which would encourage continued user interaction with Bing. As a result:

- Over 72% of users who clicked on the engagement became fans
- 59,000 people published the story to their news feed
- Over 70,000 clicks were received on secondary feeds
- In 24hours, Bing had over 400,000 new fans to keep

Microsoft said its goals for engagement and social media efforts have been to:

- Add or create relevant value (stuff that's not even necessarily a Microsoft property)

- Add depth to Bing's personality

- Lead someone to a relevant engagement with Bing or each other.

- Yield passionate or emotional response from people

- Be intimate and/or scalable (can we be both)?

Bing's Farmville experiment achieved all of these. However, the point of this is not that you should go out and immediately start a campaign through Farmville (although maybe it's worth looking into if you think it's a fit). The point is that there are more ways to harness a massive social network user-base (Facebook recently surpassed Google as the most-visited site in the U.S. for the week), according to Experian Hitwise). That's a pretty impressive feat. Also consider that consumers favor brands who are on Facebook and Twitter, according to a recent study.

Really, it's not even about Facebook or Twitter. It's about getting out there wherever people are, and this is where they happen to be at the moment. That may change by this time next year, or the year after, but the principle will not. We're at a point in history where it's never been so easy for consumers and brands to engage with one another. Perhaps even better for brands, is that it has never been easier to reach customers in places they choose to entertain themselves, and I don't mean just get in their faces, but actually reach them and get that engagement from them.

OneRiot Launches Real-Time Ads Based On Trending Topics

Real-time search engine OneRiot has launched RiotWise Trending Ad Units, which automatically refresh based on what’s trending on the social web.

Previously, OneRiot’s Trending Ads were available only via OneRiot’s API, meaning developers had to create a customized user interface for their ads.

RiotWise Trending Ads link the latest published and relevant content from OneRiot’s network of media partners. OneRiot says the real-time relevance of the ads lead to click through rates at four times industry norms.

"RiotWise Trending Ad Units serve fresh content that’s relevant right now," said Tobias Peggs, GM, OneRiot.

"It’s perfect for social networks, realtime meme trackers and other social sharing services where users are primarily in discovery mode and rabidly consume content related to trending topics. Now those sites have a smart way to monetize with an ad product that makes sense to their users."

Publishers can call the RiotWise Trending Ad Units the same way they would call standard ad units.

Since its launch last December, OneRiot’s Trending Ads have seen exponential growth across Twitter apps, social messaging desktop apps and real-time search engines.
 

 

A Look Back at SXSW 2010

As usual, this year’s South by Southwest Interactive conference was a blur. Between the people, the parties, and purveyors of all things bacon, it was a twenty ring circus of the sublime and bizarre.

There was no shatteringly impactful takeaway from SXSW 2010, as it seems we’ve entered a (sure to be brief) innovation lull. But, I absorbed many smaller lessons that will help guide my thinking about the conference, technology, and social business in the coming months.

1. There is More Than One SXSW
As the conference continues to grow (interactive registrations up 40% over 2009, to more than 15,000 total), attendee segmentation follows apace. There seems to be a distinct collection of sessions, parties, and hang-outs for the social media crowd, and then a completely separate collection for developers, entrepreneurs (and of course film attendees). Several people I know who live in the developer or entrepreneur world frequently checked in on Gowalla at panels and parties that I had never heard of, and were completely off my radar. The feeling of community, and “we’re all in this together” is slipping away.

2. Bigger Isn’t Necessarily Better
If registration climbs again, SXSW organizers will have a real dilemma. This year, nearly every session had a line to get in, forcing attendees to arrive meaningfully early to find a seat. Thus, if the session was a disappointment (see below), it was impossible to jump into another session. Further, it was unlikely you’d be able to attend back-to-back sessions unless they were in the same room. Realistically, you can only catch a session in every other time slot, and that’s a problem. Even with more and more sessions being staged outside the convention center in adjacent hotels, SXSW cannot get much bigger without serious impact to the attendee experience.

3. The Conference Isn’t That Good
Whether it was their fourth time or first, every person I spoke to within my social media bubble (and I asked about 50) said the same thing – “I was surprised by how bad some of the sessions were.” More so than any other event I attend, SXSW is conference roulette. Evan Williams’ (co-founder, Twitter) keynote was so disastrous that an anecdotally estimated 80% of those in the room left before conclusion. South by Southwest is distinct in its programming methodology, letting attendees vote (in part) for which sessions will be staged, which unfortunately makes for a lot of extra-pithy titles with weak content.

SXSW needs a much better vetting process if it’s going to retain even a modicum of educational value.

4. The Periphery Exceeds the Core
The best parts of this year’s SXSW largely took place outside the framework of the actual conference. The best parties are always those that are purposely kept quiet, and this year was no exception, with David Armano and Dell’s Richard Binhammer reprising the daytime All Hat party for social media types.

But now, even the best content is beyond the official SXSW boundaries. The best sessions I saw this year were at Get Ready to Live, a one day “shadow conference” put on by BazaarVoice, BlueClover, and Chris Brogan. I suspect we’ll start seeing much more of this parallel programming to meet the needs of advanced practitioners.

5. Location, Location, Location
The biggest story of the event was the widespread usage of presence services foursquare and Gowalla. Check-ins were plentiful (as evidenced by the many thousands of people noting that they had been at the airport), and sessions describing how businesses can take advantage of local social were numerous. While the privacy issues continue to be a stumbling block for some, the ability of these services to enhance your experiences in real-time by showing you who’s nearby, and insider tips for each location is enticing. Both companies (as well as a second tier of contenders) are working on new features and ramping up their business development teams. foursquare has a very interesting new dashboard that shows business owners data about how and when people have checked-in. I’ll write about that soon.

6. Twitter is so 2008
The buzz about location came largely at the expense of Twitter, as most of the social media brigade updated their Twitter status infrequently, if at all. As I wrote about yesterday in “7 Reasons Not to Put All Your Eggs in the Twitter Basket” as your number of Twitter followers grows, the percentage of those followers that care about your current activity plummets. Thus, to avoid boring their followers with #sxsw tweet barrages, many people bypassed Twitter in favor of foursquare or Gowalla.

7. Scan Me? Not Yet
I had high hopes for the emergence of QR codes (the newfangled bar codes that allow you to instantly access a Web site or rich media). At SXSW, each attendee had their unique QR code printed on their name badge. Smart phone-toting attendees could snap a photo of each others’ code, and instantly follow one another within the my.SXSW social network. Largely, it didn’t happen.

Whether it was the darkness of the bars, the dorkiness of pointing your camera at someone’s chest, or the limited shelf-life of following someone on an event-based social network, most folks at SXSW snapped a couple of codes, and then shrugged.

I maintain that QR codes will eventually be as huge in the U.S. as they are in Asia, just not yet. Start-up Sticky Bits exhibited at the conference, and their version of QR with custom content, integrated statistics, and crowd-sourced notes may have real promise.

8. Social Data Firehosing
In contrast to the conference at large, I was delighted by the exhibition this year. Larger space, more interesting companies, and better production overall. Several companies I visited are working in the field of social data collection and analysis, an area where we need to make much progress to fulfill the promise of universal social media adoption.

9. Social Integration
Maybe I just heard what I wanted to hear/preach, but there seemed to be a lot of chatter among returning attendees and experienced social media types about integrating social media with other marketing and/or customer service elements. Again, this is an incredibly positive sign, as we can’t treat social media as a unicorn when it’s really just a horse. Good news for my clients at ExactTarget, who got a lot of SXSW tongues wagging with their pre-conference purchase of enterprise Twitter management company Co-Tweet (whose CEO Jesse Engle I was delighted to meet).

10. Social Specialization
There was much talk among the social media consultant set about the need for the industry to deconstruct social media. As David Meerman Scott acknowledged in his session Tuesday, “What does social media even mean?” It’s become a fuzzy catch all for everything from customer service, to customer experience, to customer relationship management, to content marketing, to word of mouth. This level of vagary is useless.

We need to start getting specific about social media services and capabilities, and talk about the components of social media, not “social media” as a whole.

11. It’s About Retention
I was heartened to see that with a few exceptions, most of the conversations, exhibiting companies, and sessions at SXSW positioned social media as a way to engage with current customers, rather than as a way to drive awareness or first-time sales. I hope that we continue down this path, and focus more on the social, and less on the “media”. There was also a lot of talk (especially among the big brands) on operationalizing social media, and creating true best practices for how to thrive in a real-time world where every customer is a reporter.

12. Star Power
As the number of social media “celebrities” increases via book publishing, widespread acknowledgement of skills, or personal delusion, the difference between the good people and the assholes becomes codified. People like Chris Brogan and Gary Vaynerchuk are name-brand consultants and speakers because they have great ideas and articulate them well. But more importantly, both of them (and many, many more), genuinely care about people. Chris is incredibly kind and approachable. And Gary put on a mind-blowing display of people passion at his keynote, standing at the front of a cavernous ballroom, shaking hands, hugging, and thanking all of the many hundreds of attendees.

Conversely, there were several moments of high school flashback-inducing douche baggery that are more common with the conference getting so big, that VIP sections and secret invites have become the norm. I’d say “you know who you are” but obviously, you don’t.

13. Experience Trumps Interruption
If nothing else, SXSW is an experiential feast. Everything about it is super-sized and intense, like Hulk Hogan + Red Bull. But despite its many shortcomings, I’ll be back. And it’s not because of the parties, or the sessions, or the corporate sponsors. It’s not about anything that’s on your calendar or in any way tied to the norm of interruption marketing.

What makes SXSW special is the accidents. The kismet. The little things that you’ve never seen, and won’t again. Off the top of my head: Chatting with Julien Smith about the pros/cons of book co-authorship; being handed free bacon by a kid (also, free bacon soap from Sweet Soaps); being a Karaoke backup dancer; talking hockey with Marcel Lebrun; watching dueling theramins (one on fire) at the incredible Man or Astro Man reunion concert; and Mike Corak eating Habanero chili with jalapeno topping, and Jason Falls footing the bill.

If you come to Austin expecting it to be laid out if front of you, for it all to make sense in an orderly, pain-free fashion you’ll leave disappointed. But, if you embrace the randomness and connect your own dots, you’ll learn a lot about the industry, the people in it, and maybe even yourself.

See you next year.

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Detailed Look at Reasons People Visit Various Social Sites

As with traditional media, it’s different strokes for different folks on social media sites.  And knowing your audience’s needs and preferences is just as valid in PR today as it ever was.

According to an analysis of social sites by online advertising network Chikita published by Mashable, people go to Twitter for news, MySpace for games and entertainment, Facebook for news and community and digg has a mixed bag.

Another post from Chikita shows that Facebook is far and away the best source of loyal visitors – over 20% of all visitors from Facebook visited the referred site four or more times per week.  Digg came in second place with slightly over 16%.

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